✅ Customer & vehicle are here — SP enters all info
📞 Customer is here but vehicle isn't
🔍 VIN Lookup
Year
—
Make
—
Model
—
Trim
—
Color
—
Body
—
— Or Enter Manually —
📏 Mileage
"What are you showing on the odometer?" — SP enters, customer states verbally.
💬 Customer Q&A
"Just a few quick questions so I can get accurate info for our team."
🔎 13-Point Walk-Around
"Let me walk around real quick — want to get everything documented for the manager."
📱 Site Unseen — Phone Notes
"Tell me about the vehicle — I'll capture everything and get you a ballpark."
🎯 "If It Makes Sense" — Soft Trade
"What would 'make sense' look like for you on the trade?"
GAP
$0
Commitment Close
"If we could get you to [UCM Range] — would you be ready to move forward today?"
🪝 Protection Package — Hooks
"While we're out here — I noticed a few things I want to ask you about..."
Toggle ON each product present on the trade. Read the script. Record the response.
🔒 Master Close
"So when you think about everything that's kept your trade in the shape it's in today — wouldn't you say investing in protecting your vehicle was absolutely worth it?"
SILENCE after asking. First one to speak loses.
✅ YES
😐 SOMEWHAT
🤷 HESITANT
🎯 Desk Ammunition
🔒
Already Installed — "Can't remove what's already on the vehicle."
🏆
Lifetime Guarantee — "Tint carries a lifetime warranty."
💬
Their Own Words — "You told me out there it made a difference."
📈
Resale Value — "Protected vehicles hold more value at trade time."
🛡️
First-Use Value — "Pays for itself the first time you use the warranty."
Monthly Breakdown
Enter price above
"Less than a tank of gas a month to protect your investment."